Privacy Policy

Last updated: February 5, 2026

This Privacy Policy describes how Neli Softwares ("we", "us", or "our") collects, uses, and shares information when you use Stock Alert Plus ("the App") through the Shopify platform.

1. Information We Collect

From Merchants (Store Owners)

• Shopify store information (store name, domain, email)
• App configuration and settings
• Product and inventory data necessary for stock alert functionality

From Customers (Store Visitors)

• Email address (required for stock notifications)
• Name (optional, if provided)
• Product preferences (which products they want to be notified about)

2. How We Use Information

We use the collected information to:

• Send back-in-stock email notifications to customers who have subscribed
• Monitor inventory levels to trigger notifications
• Provide merchants with analytics about notification requests
• Improve and maintain the App's functionality
• Communicate with merchants about their account and the App

3. Data Storage and Security

We store data securely using Amazon Web Services (AWS) infrastructure with industry-standard encryption and security practices. Data is stored in the United States.

• All data is encrypted in transit using TLS/SSL
• Database access is restricted and monitored
• We regularly review and update our security practices

4. Third-Party Services

We use the following third-party services to operate the App:

• Shopify: E-commerce platform integration
• Amazon Web Services (AWS): Cloud hosting, database, and email delivery (SES)

These services have their own privacy policies governing their use of data.

5. Data Sharing

We do not sell, rent, or trade personal information. We may share data only:

• With service providers necessary to operate the App (as listed above)
• When required by law or to protect our legal rights
• With the merchant whose store the customer subscribed through

6. Data Retention

We retain customer subscription data until the notification is sent and for a reasonable period afterward for analytics purposes. Merchants can delete customer data at any time through the App. When a merchant uninstalls the App, their data is deleted within 48 hours.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Unsubscribe: Opt out of notifications at any time via the unsubscribe link in emails

Customers can exercise these rights by contacting the merchant or by emailing us directly.

8. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in compliance with the General Data Protection Regulation (GDPR). The legal basis for processing is consent (when customers subscribe to notifications) and legitimate interest (for merchants using the App).

9. Children's Privacy

The App is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify merchants of any material changes through the App or via email.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: support@neliapps.com
Company: Neli Softwares